Shipping & Return Policy


Tart Optical is happy to introduce our new prescription platform. All prescription orders placed through our website will be processed from our United States Certified Lab.

Need your prescription fast? Tart Optical now offers rush prescriptions on orders for $19.99. Prescription Orders must be received by 12pm PST (Monday through Friday). Single Vision in 24-hours and Progressives in 2-days. 

All rush prescriptions are subject to lab in-house stock availability. If the lab is unable to fulfill the order in the allotted time, you will be contacted via email with an update. 

All prescription orders are final sale.


Tart Optical is happy to offer FREE SHIPPING to our domestic and international customers.

Orders are processed within 1-2 business days of purchase. Customers will receive a confirmation email confirming the purchase. Once frames have been prepared for shipment, a tracking number will follow. Please allow 7- 10 days for domestic orders to arrive.

International delivery times vary due to carrier availability and customs holds. We kindly ask that you allow 10 -14 days for delivery.  

Please be advised that the order amount at checkout excludes VAT taxes, duties, tariffs, carrier brokerage fees, etc. These are separate fees and  are assessed upon delivery by the postal carrier and must be paid by the order recipient. Tart Optical is not responsible for any fees that arise upon import


 To initiate a return or exchange on non-prescription frames, please click here.

After a team member has approved the return/exchange request, you will be sent a separate email with return instructions. Please follow the instructions to send the tracking number of your shipment. We kindly ask that all returns/exchanges include all original contents and the RMA #. Please allow 7-10 days for the return/exchange to be processed. 

We can only provide a refund or replacement for purchases made directly on 

If you do not love your new eyeglasses or sunglasses, you can return them for a full refund or replace them within 14 days of delivery receipt date, provided the eyewear is in its original condition. You will be responsible for any return and/or exchange shipping cost. 

We cannot refund or replace prescription glasses. 

For frames purchased through an Authorized Distributor, please contact them directly for guidance on returns.