Shipping & Return Policy

Tart Optical Shipping Policy

Tart Optical is proud to offer FREE SHIPPING to both domestic and international customers.

  • Order Processing: All orders are processed within 3–4 business days of purchase. Customers will receive a confirmation email once the order is placed, followed by a second email when the frames are prepared for shipment.

  • Domestic Shipping: Please allow 2–5 days for delivery after your order has shipped.

  • International Shipping: Delivery times may vary based on carrier availability and customs processing. Please allow 4-10 days for international delivery.


We want you to be completely satisfied with your new frames. If for any reason you’re not happy with your purchase, you may return or exchange any non-prescription frame within 14 days of the delivery date.

Please note:

  • Custom non-prescription sunglasses are final sale and are not eligible for return or exchange.

  • Returned frames must be in their original, unused condition, and include all original packaging and accessories.

  • We reserve the right to refuse any return if the frames are not received in their original condition.

International Orders:

The order amount at checkout does not include VAT, duties, tariffs, or carrier brokerage fees. These fees are assessed by the carrier or customs authority upon delivery and must be paid by the recipient. Tart Optical is not responsible for any additional import fees or taxes.


RETURN & EXCHANGE POLICY

We want you to be completely satisfied with your new frames. Please review our return and exchange guidelines below:

Non-Returnable Items

  • Prescription Glasses: All prescription glasses are final sale and cannot be returned or exchanged.

  • Custom Sunglasses: All custom lenses, including non-prescription and prescription sunglasses, are final sale and cannot be returned or exchanged.

Refundable Items

  • Ready-to-Wear Sunglasses:

    • If you are not satisfied with your ready-to-wear sunglasses, you may return them for a full refund or exchange within 14 days of the delivery receipt date.

    • To qualify, items must be in their original, unused condition.

    • Note: Ready-to-wear sunglasses are those with pre-selected color lenses. Any lens modification will make the item non-returnable.

  • Optical Frames:

    • Optical frames may be returned for a full refund or exchange within 14 days of the delivery receipt date, provided they are in original, unused condition.

Return/Exchange Instructions

  • Contact us to initiate your return or exchange.

  • All returns must include all original packaging, accessories, and documentation.

  • Refunds or replacements are only available for purchases made directly through www.tartoptical.com.

  • Customers are responsible for any return or exchange shipping costs.