Initiate Return/Exchange

To initiate a return or exchange on non-prescription frames, please click here.

After a team member has approved the return/exchange request, you will be sent a separate email with return instructions. Please follow the instructions to send the tracking number of your shipment. We kindly ask that all returns/exchanges include all original contents and the RMA #. Please allow 7-10 days for the return/exchange to be processed. 

We can only provide a refund or replacement for purchases made directly on 

If you do not love your new eyeglasses or sunglasses, you can return them for a full refund or replace them within 14 days of delivery receipt date, provided the eyewear is in its original condition. You will be responsible for any return and/or exchange shipping cost. 

We cannot refund or replace prescription glasses. 

For frames purchased through an Authorized Distributor, please contact them directly for guidance on returns.