Initiate Return/Exchange

To initiate a return or exchange on returnable Ready-to-Wear Sunglasses and Optical frames, please click here.

After a team member has approved the return/exchange request, you will be sent a separate email with return instructions. Please follow the instructions to send the tracking number of your shipment. We kindly ask that all returns/exchanges include all original contents and the RMA #. Please allow 7-10 days for the return/exchange to be processed. 

We can only provide a refund or replacement for purchases made directly on www.tartoptical.com. 

For frames purchased through an Authorized Distributor, please contact them directly for guidance on returns.